Data Protection & Privacy

Del Oro Casino is operated by ANJ OF GOLD LIMITADA, Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros, under license ALSI-202408054-FI3 from the Government of the Autonomous Island of Anjouan. To run your account we collect the e-mail address and details you enter at registration, the identity documents you upload for verification (government-issued ID, a selfie with that ID and proof of address), payment and transaction records, cookie identifiers used to keep your session active, usage data about how you navigate the site, and the IP address recorded when you connect.

We use this information to create and manage your account, confirm your age (19+) and identity before the first withdrawal, process deposits and withdrawals, and send you messages about your account and the terms that apply to it. The same data helps us keep the site secure, prevent fraud and misuse of bonuses, support responsible gambling tools such as deposit, loss and session limits, and improve how the site works. We do not use your data for purposes unrelated to providing the casino service and meeting our licensing obligations.

Information Safety

Your data is protected with SSL encryption in transit and with access controls that limit who can view it inside our team. Identity documents and payment records are kept only as long as needed to operate your account and to meet our legal and licensing obligations, then deleted or anonymised. Staff who handle personal data follow internal data handling procedures, and service providers we work with, such as payment processors, receive only the information they need to complete their task.

Your Rights

Players in Canada are protected by the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. You can ask to see the personal information we hold about you, have inaccurate details corrected, request deletion where we are not required to keep the data, withdraw consent to marketing messages, and receive a copy of your data. If you are not satisfied with our answer, you may also contact the Office of the Privacy Commissioner of Canada.

Get in Touch

Questions about privacy, data processing or your rights can be sent to our support team, which is available 24/7 in English via live chat, e-mail and the ticketing system on deloro.ca. Please describe your request in detail so we can identify your account and respond as quickly as possible.